Community Guidelines

Effective date: 19 March 2025

Overall Goal:
TaskFavour is designed to create a secure, dependable, and successful place where people looking for work can connect with people who need work done.

1. User Expectations:

• Follow the guidelines.
• Act ethically and honestly.
• Work with the TaskFavour team to keep the platform fair.
• Report any guideline violations.

Enforcement:

These guidelines are for your protection. If someone breaks them, TaskFavour may remove content, suspend, or even permanently close their account.

2. Task Posting Guidelines:

• Be legal.
• Not involve prohibited items or tasks.
• Not involve escort or adult services.
• Not involve gambling.
• Have a clear and accurate description, time frame, and budget.
• Not be advertisements.
• Not involve alcohol or drugs.

Sharing Private Information:

• To protect your safety, only share private contact information after a task offer is accepted. Use our private messaging system.
• Do not share private information before an offer is accepted.
• Do not share private contact details or third-party links in public areas of the site (comments, attachments, etc.). This includes things like business websites, social media links, personal emails, phone numbers, and addresses.
• Trying to share private information before an offer is accepted is not allowed. Violators will have their accounts suspended or canceled.

3. Unacceptable Behaviors:

Hatred or Violence:

• No comments or actions promoting hatred or violence against any group or person, including TaskFavour staff.
• No racist content or behavior.
• No aggressive behavior, including swearing, threats, or violence.

Discrimination:

• No derogatory or insulting comments towards any community member.

Harassment:

• No actions or comments that cause distress or harm, including persistent disturbance, intimidation, or attempts to influence offers.

Illegal Behaviors:

• Zero tolerance for illegal activities like theft, vandalism, drug use, or weapons.

Trolling:

• No trolling or inappropriate tasks or comments.
• No off-topic or inflammatory comments intended to provoke others.

4. Unsupported Practices:

Fraudulent Reviews:

• No fake TaskFavour reviews.

Artificial Profile Boosting:

• No attempts to artificially improve public profiles.

Member Information Harvesting:

• No collecting member information.

Lead Generation:

• No lead generation related activities.

Alcohol related tasks:

• No tasks related to alcohol.

Taking Tasks Off Platform:

• Taking tasks off the TaskFavour platform is not allowed.
• This creates an unfair environment for other Taskers.
• Doing so can result in account cancellation.
• Cancelling tasks to take them off the platform can cause poor ratings and account suspension or banning.

5. Pricing, Fees, and Payouts:

Offer Prices:

• Offers must be for the total task amount.
• Hourly, unit, or quote-based offers are not allowed.
• Partial quotes with off-platform price negotiations are not permitted.

No Partial Payments:

• Offers must cover the entire task.
• The offer price is the final payment (plus the Booking Fee).
• Tasks offering partial, sales, or commission-based payments are not allowed.

Escrow Account:

• Cash payments are not supported.
• Payments are made securely through Stripe upon task completion.

Accurate Banking Details:

• Keep your banking details updated in your Account Settings for smooth payouts.

Cancellation Fee:

• Cancellation fees apply if you cancel a task after it's assigned to a Tasker and you're at fault (see TaskFavour's cancellation policy).

Tasker Service Fees:

• TaskFavour's fees are transparent and competitive.
• Fees are deducted from the Tasker's payment after task completion.

Poster Fees:

• Booking Fee:
  • TaskFavour is currently not charging Posters a booking fee.

6. TaskFavour Cancellation Policy:

TaskFavour aims to maintain a reliable marketplace for both Posters and Taskers. A clear cancellation policy protects everyone by setting expectations for when a task is canceled.

Responsibilities:

Both Posters and Taskers have responsibilities. Canceled tasks may result in consequences like negative reviews or fees.

Tasker Responsibilities:

• Taskers should use their skills to guide Posters through the task process, from scoping to completion.
• This includes helping Posters understand the skills, scope, timing, and price involved and completing the task professionally.

Poster Responsibilities:

• Posters should provide Taskers with as much task information as possible.
• This includes detailed descriptions, helpful pictures, and answering Tasker questions.
• More information helps ensure the task is completed to expectations.

Cancellation Policy:

Posters:

• If a Poster cancels a task, they will receive a negative review on their account.

Taskers:

• If a Tasker cancels a task, they will receive a negative review on their account.

Automated Cancellations:

• When a Poster or Tasker requests cancellation via the support email (favour.corperation@gmail.com), the task will be canceled, and a negative review will be added to the account.

Repeated Cancellations:

• Repeatedly canceling tasks may lead to account suspension (temporary or permanent).
• Cancellations impact star ratings and reliability scores, which can reduce your ability to win tasks.

7. Tasker Accountability and Reputation:

• Taskers must act honestly and complete tasks as promised.

Key points:

• Taskers must fulfill agreed-upon services.
• Taskers are responsible for subcontractors and must get Poster consent.
• Taskers must oversee in-person tasks, even with subcontractors.
• Reviews impact Tasker ratings and ability to get work.
• Repeated cancellations can lead to account suspension.

8. Poster Accountability:

• Posters are accountable for their behavior and task outcomes.

Key Points:

• Good behavior is expected from all users.
• Repeated cancellations or guideline violations can lead to account suspension.

9. Account Eligibility:

• To create an account, users must:
• Be 18 years or older.
• Taskers must have legal working rights.
• Have only one account. Duplicate accounts are prohibited.

10. Account Administration:

Key Points:

• Accounts are non-transferable.
• Taskers can only have one account. Duplicate accounts will be removed.

11. Identity on TaskFavour:

• TaskFavour promotes transparency and trust.
• Users must have a profile photo and their legal name.

Profile Standards:

• Use your legal name (as on ID).
• Use a clear, front-facing photo of your face.
• Fake or miscellaneous photos and names are prohibited.